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Craigslist has been a popular online marketplace since 1995. Its simple design and easy access make it a common choice for buying, selling, job hunting, and connecting with the community. However, despite its functionality, the platform’s user experience leaves much to be desired. Through a comprehensive usability study, this project identified key areas where Craigslist falls short and proposed actionable recommendations to enhance its navigation, security, and overall usability.

Click on the button below to see the full usability report.